Support

Game not behaving? Got feedback? We read every email.

We aim to reply to every message within two business days. The more detail you give the faster we can help.

What helps us help you

If you're reporting a problem, please include:

• Which game (e.g. Hex)
• Device + iOS version (Settings → General → About)
• What happened and what you expected to happen
• A screenshot or screen recording, if it's visual

Common questions

I lost my progress / high score after reinstalling. Game state lives only on your device — by design, we don't have an account system or cloud save. Reinstalling resets state. We're considering optional cloud sync for a future release.

The music doesn't play on first launch. Our games stream music from a CDN on first run. If your device was offline during launch, the download fails silently and the game runs without music. Connect to Wi-Fi and relaunch — music will fade in once the download completes.

Can I use the app offline? Yes — after the first online launch, all assets are cached on your device. Subsequent sessions work fully offline.

Where can I read the privacy policy? Right here. Short version: privacy-respecting first-party analytics, no ads, no cross-app tracking, and we never sell your data.

I have a feature idea. Send it. We're a tiny team and we read every suggestion.